In this guide we will go over the cause of the cannot connect to App Store issue and also we will provide solutions which you can implement very quickly.
How to Fix Cannot Connect to App Store
Seeing that the message “Cannot Connect to App Store” is a pain which many users report when they are in the middle of getting a new app, updating their device, or trying out the latest features. Also what many users don’t know is that this issue is more common than they think, but the great news is we have for you a variety of simple solutions.
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1. Check your Network Connection
The primary issue which comes up is that of a weak or unstable internet connection. The App Store requires a stable connection when you are on either Wi-Fi or mobile data.
- Make sure the Wi-Fi is enabled.
- Try turning your Wi-Fi on and off again.
- If on mobile data, go to your data settings to see what is allowed.
If your internet is slow the App Store may display that it cannot connect to App Store repeatedly.
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2. Reboot Your Device
Sometimes a simple restart will fix many temporary issues. We see that turning off your device and back on again can in fact resolve the cannot connect to App Store error right away. Try holding the power button, turning off your phone or tablet for a few seconds, and then reactivating it. After the reboot go to the App Store and see if the issue has been resolved.
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3. Check Apple’s System Status
Sometimes it isn’t your device that is at fault. Apple’s servers may be down which in turn causes at the same time millions of users to see that they can’t connect to the App Store. Visit Apple’s System Status page which you’ll find the App Store entry. Should it report that the service is down or having issues, your only recourse is to wait till Apple resolves the issue.
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4. Update your Date and Time Settings
Incorrect time or date settings may cause secure connections to fail and the message that you cannot connect to App Store to appear.
Go to Settings > General option > Date & Time and Set Automatically feature. Once fixed, go ahead and open the App Store again. Many users have reported that this easy step has solved the issue of cannot connect to App Store.
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5. Sign out and Sign Back in to Apple ID
Your Apple ID is may be temporarily disabled or not syncing right. Go ahead and sign out of your Apple ID and sign in again.
- Go to Settings > Your Name > Sign Out.
- Restart your device
- Sign back in.
After that which was a connection issue to the App Store is reported to sort itself out as your account renews its connection.
6. Reset Network Settings
If none go the above fixes you will see that the device is what’s got broken network settings that is the issue which still results in the cannot connect to App Store error when you have full and healthy internet. Go to:
Settings > General > Reset > Reset Network Settings.
Note that this will delete saved Wi-Fi passwords so connect to your network again.
7. Update your Device Software
Out of date system software Sometimes causes App Store issues. Go to Settings > General > Software Update to check for updates. Installing the latest version which may include fixed that are related to the can not connect to App Store issue.
8. Try Another Network
If you still see that you can not connect to App Store, try a different Wi-Fi network or mobile data instead. Some networks may block certain ports that Apple requires.
Conclusion
The issue of not being able to connect to the App Store has many causes, but for the most part the solutions are easy to apply. Your internet may be out, your Apple ID may be the issue, date settings may be off, or there may be a temporary server issue the solutions we present above usually do the trick and quickly. If after trying all that you are still seeing the cannot connect to App Store message, it is best to contact Apple Support.
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